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Book
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4ème Call number : 121.07-ZEITH
SERVICES MARKETING ; CUSTOMER SERVICE ; CUSTOMER RELATIONSHIP MANAGEMENT ; CUSTOMER ; QUALITY MANAGEMENT ; CONSUMER BEHAVIOR
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3ème european edition Call number : 121.07-ZEITH
Book [2]
2021 [1]
2016 [1]
CONSUMER BEHAVIOR [2]
CUSTOMER [2]
CUSTOMER RELATIONSHIP MANAGEMENT [2]
CUSTOMER SERVICE [2]
QUALITY MANAGEMENT [2]
SERVICES MARKETING [2]
BITNER Mary Jo [2]
GREMLER Dwayne D. [2]
WILSON Alan [2]
ZEITHAML Valarie A. [2]
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And
OR / AND
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