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La cartographie des processus : maîtriser les interfaces. La méthode de la voix du client.

MOUGIN Yvon

EDITIONS D'ORGANISATION

2004

336

2708131060

142.68-MOUGI

QUALITY CONTROL ; NORM ; CUSTOMER RELATIONSHIP MANAGEMENT ; MANAGEMENT


Number of copies : 1
No. Call n° Bar code Commentary
1 [available]

Language : French

Print : 2ème

Figure(s) : Tableau(x) ; Schémas

Location : Nice Library

Material : Paper

Statement : Présent

Owner : Bibliothèque