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eISBN : 9781118225592

Sommaire : List of Figures and Tables
Foreword
Preface
The Authors

A framework for improving performance
Viewing Organizations as Systems
Three Levels of Performance: Organization, Process, and Job/Performer

Exploring the three levels of performance
The Organization Level of Performance
The Process Level of Performance
The Job/Performer Level of Performance

Applying the three levels of performance
Linking Performance to Strategy
Moving from Annual Programs to Sustained Performance Improvement
Diagnosing and Improving Performance: A Case Study
Project Definition: The Ten Essential Steps
Process Analysis and Design: The Ten Essential Steps
Overcoming the Seven Deadly Sins of Process Improvement
Measuring Performance and Designing a Performance Management System
Managing Processes and Organizations as Systems
Designing an Organization Structure That Works
Creating a Performance-Based Human Resource Development Function
Developing an Action Plan for Performance Improvement
Index

Langue : Anglais

Edition : 3ème

Localisation : Bibliothèque Campus de Nice

Support : Numérique

Etat : Présent

Propriétaire : Bibliothèque