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eISBN : 9780080473178

Sommaire : Contents

Computer Weekly Professional Series
1 Introduction and framework
2 What is IT performance management about ?
3 IT service and IT service provisioning
4 Managing the cost of IT
5 Measuring the added value of IT
6 Managing the IT portfolio
7 The market place for IT services
8 Sourcing IT and managing a mixed IT portfolio
9 Organizing the demand and supply of IT
10 Illustrating the IT value perception model
11 Back to business
11.1 Introduction
Appendix A Glossary of terms
Appendix B Bibliography and reading list

Langue : Anglais

Localisation : Bibliothèque Campus de Nice

Support : Numérique

Etat : Présent

Propriétaire : Bibliothèque