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Benchmarking : the search for industry best practices that lead to superior performance.

CAMP Robert C.

PRODUCTIVITY PRESS

1989

299

113.95-CAMP

BENCHMARKING ; PERFORMANCE ; QUALITY MANAGEMENT ; BUSINESS INTELLIGENCE ; COMPETITIVENESS ; PRODUCTION MANAGEMENT


Number of copies : 4
No. Call n° Bar code Commentary
1 [not for loan]
2 [available]
3 Réserve - Ask a librarian
[available]
4 Réserve - Ask a librarian
[available]

Comment :

ISBN 13 : 978-1563273520

Contents :
1. Introduction
2. Why Benchmark ?
3. What to Benchmark
4. Identifying Comparative Companies (Benchmarking Partners)
5. Data Collection Methods
6. Determining the Current Competitive Gap
7. Projecting Future Performance Levels
8. Communicating Benchmark Findings
9. Establishing Functional Goals
10. Developing Action Plans
11. Implementing Specific Actions and Monitoring Progress
12. Recalibrating
13. Beyond Benchmarking

Language : English

Figure(s) : Tableau(x)

Location : Nice Library

Material : Paper

Statement : Présent

Owner : Bibliothèque