Link to the ebook : https://onlinelibrary-wiley-com.ezproxy.univ-catholille.fr/d...

eISBN : 9781119228318

Contents : Foreword
Introduction
Chapter 1 What Makes Great Client Service?
Part One How to Be Great with Clients
Part Two Winning New Business for Your Agency
Part Three Beginning a Client Relationship
Part Four How To…
Part Five Formulating the Brief That Drives Great Creative
Part Six Establishing Trust with Clients
Part Seven Building Long-Term Client Relationships
Part Eight How to Deal with Unhappy Clients
Part Nine Regaining Client Trust
Acknowledgments: remember to say “thank you”
Postscript
A bunch of books to make you better at what you do
About the author
Index

Language : English

Print : 3ème

Place of publishing : TORONTO

Location : Nice Library

Material : Electronic

Statement : Présent

Owner : Bibliothèque