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Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale.

LENT Robin ; TOUR Geneviève

WILEY

2009

158

121.03-LENT

LUXURY GOOD ; CUSTOMER RELATIONSHIP MANAGEMENT ; CUSTOMER SERVICE


Number of copies : 1
No. Call n° Bar code Commentary
1 [available]

Comment :

ISBN 13 : 978-0-470-45799-3

Contents :
Introduction

Part One: Initial Thoughts.
Part Two: The Frame of Mind of the Sales Ambassador.
Part Three: The Savoir-Faire of the Sales Ambassador.
Part Four: Preparing to Sell.
Part Five: Welcoming and Discovering the Customer.
Part Six: Proposing, Romancing, and Handling Objections.
Part Seven: Concluding and Making Additional Sales.
Part Eight: Building Customer Loyalty.

Conclusion.
Index.

Nbre volumes : 0

Language : English

Place of publishing : TORONTO

Location : Nice Library

Material : Paper

Statement : Présent

Owner : Bibliothèque