ISBN 13 : 978-0-7475-4384-8

Contents : Contents

1 Beyond Expertise
The New Yardstick
Competencies of the Stars
The Hard Case for Soft Skills

2 Self-Mastery
The Inner Rudder
Self-Control
What Moves Us

3 People Skills
Social Radar
The Arts of Influence
Collaboration, Teams, and the Group IQ

4 A New Model of Learning
The Billion-Dollar Mistake
Best Practices

5 The Emotionally Intelligent Organization
Taking the Organizational Pulse
The Heart of Performance

Some Final Thoughts
Appendix 1 Emotional Intelligence
Appendix 2 Calculating the Competencies of Stars
Appendix 3 Gender and Empathy
Appendix 4 Strategies for Leveraging Diversity
Appendix 5 Further Issues in Training

Language : English

Place of publishing : LONDRES

Location : Nice Library

Material : Paper

Statement : Présent

Owner : Bibliothèque