Lien ebook : https://onlinelibrary-wiley-com.ezproxy.univ-catholille.fr/d...

eISBN : 9781119228318

Sommaire : Foreword
Introduction
Chapter 1 What Makes Great Client Service?
Part One How to Be Great with Clients
Part Two Winning New Business for Your Agency
Part Three Beginning a Client Relationship
Part Four How To…
Part Five Formulating the Brief That Drives Great Creative
Part Six Establishing Trust with Clients
Part Seven Building Long-Term Client Relationships
Part Eight How to Deal with Unhappy Clients
Part Nine Regaining Client Trust
Acknowledgments: remember to say “thank you”
Postscript
A bunch of books to make you better at what you do
About the author
Index

Langue : Anglais

Edition : 3ème

Lieu d'édition : TORONTO

Localisation : Bibliothèque Campus de Nice

Support : Numérique

Etat : Présent

Propriétaire : Bibliothèque