Comment :

ISBN 13 : 978-0-7506-5926-0

Contents : Contents

1 Introduction and framework
2 What is IT performance management about ?
3 IT service and IT service provisioning
4 Managing the cost of IT
5 Measuring the added value of IT
6 Managing the IT portfolio
7 The market place for IT services
8 Sourcing IT and managing a mixed IT portfolio
9 Organizing the demand and supply of IT
10 Illustrating the IT value perception model
11 Back to business
11.1 Introduction
Appendix A Glossary of terms
Appendix B Bibliography and reading list

Language : English

Series : COMPUTER WEEKLY PROFESSIONAL SERIES

Figure(s) : Schémas ; Tableau(x)

Location : Nice Library

Material : Paper

Statement : Présent

Owner : Bibliothèque