ISBN 13 : 978-0-273-76146-4

Contents :
Part 1. Understanding the Foundations of Business Communication
1. Achieving Success through Effective Business Communication
2. Mastering Interpersonal Communication
3. Communicating in a World of Diversity

Part 2. Applying the Three-Step Writing Process
4. Planning Business Messages
5. Writing Business Messages
6. Completing Business Messages

Part 3. Crafting Brief Messages
7. Crafting Messages for Electronic Media
8. Writing Routine and Positive Messages
9. Writing Negative Messages
10. Writing Persuasive Messages

Part 4. Supporting Messages with Quality Information
11. Finding, Evaluating, and Processing Information
12. Designing Visual Communication

Part 5. Planning, Writing, and Completing Reports and Proposals
13. Planning Reports and Proposals
14. Writing Reports and Proposals
15. Completing Reports and Proposals

Part 6. Designing and Delivering Oral and Online Presentations
16. Developing Oral and Online Presentations
17. Enhancing Presentations with Slides and Other Visuals

Part 7. Writing Employment Messages and Interviewing for Jobs
18. Building Careers and Writing Résumés
19. Applying and Interviewing for Employment

Appendix A: Format and Layout of Business Documents
Appendix B: Documentation of Report Sources
Appendix C: Correction Symbols

Language : English

Print : Global edition

Figure(s) : Photographie(s) ; Schémas ; Tableau(x)

Location : Nice Library

Material : Paper

Statement : Présent

Owner : Bibliothèque