ISBN 13 : 978-0-7879-7071-0

Contents : Introduction.

Part One: Learn About the World of Emotional Intelligence.
1. Emotions and Reasoning at Work.
2. An Emotional Blueprint.

Part Two: Understand Your Emotional Skills.
3. Read People: Identifying Emotions.
4. Get in the Mood: Using Emotions.
5. Predict the Emotional Future: Understanding Emotions.
6. Do It with Feeling: Managing Emotions.
7. Measuring Emotional Skills.

Part Three: Develop Your Emotional Skills.
8. Read People Correctly: Improving Your Ability to Identify Emotions.
9. Get in the Right Mood: Improving Your Ability to Use Emotions.
10. Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions.
11. Do It with Smart Feelings: Improving Your Ability to Manage Emotions.

Part Four: Apply Your Emotional Skills.
12. Managing You: Applying Your Emotional Intelligence Skills.
13. Managing Others: Applying Emotional Intelligence Skills with Others.
14. Building the Emotionally Intelligent Manager.
Appendix 1: Assessing Your Emotional Style.
Appendix 2: The Emotional Blueprint.
Appendix 3: Further Reading and Updates.
Notes.
Acknowledgments.
About the Authors.
Index.

Language : English

Place of publishing : TORONTO

Location : Nice Library

Material : Paper

Statement : Présent

Owner : Bibliothèque