ISBN 13 : 978-0137129911

Contents : Contents

Preface

PART I: Self-awareness
Chapter 1 Skills: An Introduction
Chapter 2 Self-Awareness: A Point of Departure
Chapter 3 Self-Management: Clarifying Values, Setting Personal Goals and Planning
Chapter 4 Applying Emotional Intelligence

PART II: Communicating
Chapter 5 Sending Interpersonal Messages
Chapter 6 Listening and Reading Non-Verbal Messages
Chapter 7 Providing Feedback
Chapter 8 Communicating Across Cultures

PART III: Motivating
Chapter 9 Goal Setting
Chapter 10 Coaching, Counseling, and Mentoring
Chapter 11Empowering People through Delegation

PART IV: Leading
Chapter 12 Politicking
Chapter 13 Persuading
Chapter 14 Applying Leadership Style
Chapter 15 Managing Change

PART V: Teaming
Chapter 16 Working with Teams
Chapter 17 Valuing Diversity

PART VI: Problem solving
Chapter 18 Ethical Decision Making
Chapter 19 Creative Problem Solving
Chapter 20 Resolving Conflicts
Chapter 21 Negotiation

PART VII: Integrating exercises
Chris Amon & Lee Petty Case
Running a Team Meeting
Appendix: Exercise Guidelines and Materials

Language : English

Print : 5ème

Location : Nice Library

Material : Paper

Statement : Présent

Owner : Bibliothèque