Commentaire :

ISBN 13 : 978-0-470-59071-3

Sommaire : Contents

Introduction

Part 1. Salesforce Basics.
1. Looking Over Salesforce.
2. Navigating Salesforce.
3. Personalizing Your System.

Part 2. Keeping Track of Customer Relationships.
4. Managing Accounts.
5. Developing Contacts.
6. Collaborating with Chatter.
7. Managing Activities.
8. Sending E-Mail.

Part 3. Driving Sales with Sales Cloud.
9. Prospecting Leads.
10. Tracking Opportunities.
11. Tracking Products, Price Books, and Quotes.
12. Managing Your Partners.

Part 4. Optimizing Marketing with Sales Cloud.
13. Driving Demand with Campaigns.
14. Building Your Internet Marketing Channel.
15. Driving Sales Effectiveness with Document Management.

Part 5. Delighting Customers with Service Cloud.
16. Performing Fast and Accurate Support.
17. Managing Your Service Cloud 2 Solution.

Part 6. Measuring Overall Business Performance.
18. Analyzing Data with Reports.
19. Seeing the Big Picture with Dashboards.

Part 7. Designing the Solution with Force.com.
20. Fine-Tuning the Confi guration.
21. Customizing Salesforce with Force.com.
22. Extending Salesforce beyond CRM with Custom Cloud.
23. Migrating and Maintaining Your Data.

Part 8. The Part of Tens.
24. Ten Ways to Drive More Productivity.
25. Ten Keys to a Successful Implementation.

Index.

Langue : Anglais

Collection : FOR DUMMIES

Edition : 4ème

Lieu d'édition : TORONTO

Localisation : Bibliothèque Campus de Nice

Support : Papier

Etat : Présent

Propriétaire : Bibliothèque