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The Loyalty Effect : The Hidden Force Behing Growth, Profits, and Lasting Value

REICHHELD Frederick

HARVARD BUSINESS SCHOOL PRESS

1996

322

1578516870

121.63-REICH

CUSTOMER LOYALTY MANAGEMENT ; COMMERCIAL POLICY ; MARKETING MANAGEMENT ; PRODUCTIVITY ; QUALITY CONTROL


Number of copies : 1
No. Call n° Bar code Commentary
1 [available]

Nbre volumes : 1

Language : English

Place of publishing : USA

Figure(s) : Graphique(s)

Location : Nice Library

Material : Paper

Statement : Présent

Owner : Bibliothèque