Commentaire :

ISBN 13 : 978-0471356523

Sommaire : I.How we climbed from worst to first.

1.Is This Any Way to Run an Airline?

2.The Last Suppers, or Whose Problem Is It?

3.Fly to Win, or You Can Make a Pizza So Cheap Nobody Wants to Eat It.

4.Fund the Future, or If There Ain't No Funds, There Ain't Gonna Be No Future.

5.Make Reliability a Reality, or It's Time to Act Like a Real Airline.

6.Working Together, or Which Part of This Watch Don't You Think We Need?

7.Success Has No Autopilot.

II.A flight plan for success.

8.How the Sickest Patients Need the Best Doctors, and Concerning Tapeworms.

9.Nobody Loses When the Whole Team Wins.

10.Keeping the Lines of Communication Open.

11.Predictability, or the Value of a Zippo.

12.What Gets Measured Gets Managed.

13.Crop Duster's Son.

14.Why You Just Read This Book.

Acknowledgments.

Index.

Langue : Anglais

Lieu d'édition : TORONTO

Localisation : Bibliothèque Campus de Nice

Support : Papier

Etat : Présent

Propriétaire : Bibliothèque