ISBN 13 : 978-0-262-54115-2

Contents :
1. Chain reaction: quality, productivity, lower costs, capture the market
2. Principles for transformation of western management
3. Diseases and obstacles
4. When? how long
5. Questions to help managers
6. Quality and the consumer
7. Quality and productivity in service organizations
8. Some new principles of training and leadership
9. Operational definitions, conformance, performance
10. Standards and regulations
11.Common causes and special causes of improvement, stable system
12. More examples of improvement downstream
13. Some disappointments in great ideas
14. Two reports to management
15. Plan for minimum average total cost for test of incoming materials and final product
16. Organization for improvement of quality and productivity
17. Some illustrations for improvement of living.
18. Appendix : transformation in Japan
Index

Nbre volumes : 1

Language : English

Place of publishing : PARIS

Location : Nice Library

Material : Paper

Statement : Présent

Owner : Bibliothèque