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e-book : The basic principles of effective consulting.

Ebook

STROH Linda K. ; JOHNSON Homer H.

LAWRENCE ERLHAUM ASSOCIATES

2005

194

CONSULTING FIRM SECTOR ; CUSTOMER RELATIONSHIP MANAGEMENT

Link to the ebook : http://ezproxy.univ-catholille.fr/login?url=https://www.vleb...

eISBN : 9781410617453

Contents : Contributors : Amy Glynn, Maureen Ausura, Archer Daniels, Kerry Weinger, Linda Stroh, Homer Johnson, Denny L. Brown, Malou Roth, Larry Anders, Sherry Camden-Anders, Richard E. Bailey, Elaine Patterson, Raj Tatta

1. Consultants and Consulting
From the Experts … The Internal Consultant's Role at Dow Jones & Company
From the Experts … Criteria for Selecting Consultants at Archer Daniels Midland

2 Establishing Expectations and Goals
From the Experts … Criteria for Selecting Consultants at Archer Daniels Midland Corporate

3. Formalizing the Agreement : Proposals and Contracts
From the Experts … The Importance of Written Contracts

4. Developing a Project Strategy: Diagnosis and Data Collection
From the Experts … Data Collection Begins at the Beginning !

5. Interviewing
From the Experts … Listen Up !

6. Preparing the Feedback/Assessment Report : Moving the Client to Action
From the Experts … Is There Such a Thing as Too Much Input to Report ?

7. Presenting the Findings : Moving From Diagnosis to Commitment to Action
From the Experts … Presenting the Findings International University

8. Initiating Action
From the Experts … A Few Simple Steps to Implement Change

9. Ending the Project
From the Experts … Life With Consultants : First, Prepare for the End

10. Some Final Thoughts : The Basic Principles of Effective Consulting
From the Experts … Building Strong Consultant–Client Relationships at PricewaterhouseCoopers

Language : English

Location : Nice Library

Material : Electronic

Statement : Présent

Owner : Edhec Lille